Cookie Cutters-Renton, WA (143 reviews)

Comment

I was a little disappointed with the wait time. I had an appointment at 5, and they took a walk in very close to my appointment time, so I had to wait a half hour before my son's hair was cut. The sign on the door says appointments get priority over walk-ins, not today. I recommend making an appointment first thing after they open. Not enough stylists employed to take multiple clients.

Comment

We always have a great experience at Cookie Cutters! The stylists are always very friendly, patient, and good at distracting a very busy toddler. We love the car chairs and the option to watch a show. I’m always impressed with how quickly they can cut my son’s hair. We leave with a great haircut every time and a happiy toddler with his new balloon.

Comment

My experience started off when I made an appointment for 11 AM to 12 PM. I showed up at 10:40 AM. One of the stylists greeted me clean up a chair that my son wanted to sit in and prepped the station for the other stylist. The other stylist that was assigned to my son started arguing with the other lady about putting people in a different station other than the one she was in. The lady that cleaned up the initial station said fine I won’t clean your station anymore, I was just helping you out. I won’t help you out anymore. They continue to argue a little more and then after 20 minutes later the lady finally came over and greeted us. After the haircut was over we smelled onions and the lady cutting my sons hair made a comment about how it smells. Then the lady came out from a break area and said it was her food. The the lady leaves my son and confronts her again about how she doesn’t want the lady touching her stuff in her station or moving her into a different station. Ever time I come in with my 1 1/2 year old son and 3 ya old daughter, I have chosen where to sit and that’s that. I feel like I was caught in the midddle of the argument and because I was in a different station I had to wait 20 minutes before we got any attention. There was nobody else in the building when my son was seated. Pretty unprofessional and unimpressed by the lack of attention needed to make this a decent experience. I’m really disappointed, no I’m absolutely disappointed! I don’t think I’ll go back. Seriously! It was awkward and I felt like I’m the one that had to “ build a bridge and get over it”

Comment

Cookie Cutters exceeded my expectations! Sally did very well with Dylan, being efficient and patient. She explained what she was doing and why. She even explained how to style it and even how to cut it myself in the future. I will be coming back though, as she did such a better job than I could!