Cookie Cutters-Perry Hall, MD (1834 reviews)

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I made an appt for today with MS Lori whose profile says she has been cutting all textured hair for over 30 years and once i got there requested for my biracial son to get a shape up with tapered sides. A cut that a previous employee has provided perfect a number of times before. She then explains how she dont do textured hair i then requested just a simple shape up she tells me the only thing shes comfortable with doing is a trim and she wont be able to give me a ms kee kee cut. I requested for him to just get cleaned up and just a line up in the front. She said to enter at your own risk and she dont want to ruin my holiday. This was a complete waste of my time especially being a day before the holidays with no other option but to leave his hair messy. Unfortunately i will have to find another child barber for my 20 month old son.

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Brought James in at the same time as our other son Henry. Henry had to wait for the same stylist as James even though we booked both for the same time. I told the stylist that I just wanted a trim and that I like to keep James’ hair long. First cut was way too short and I didn’t say anything because I knew the stylist had to continue at that length or it would be uneven. Disappointed that his hair is so short and he does not look like the same kid. Very disappointed. $20 is a lot for a kid cut that we didn’t like. Also, notices that the stylist picked up shears with another kids’ hair on it and brushed it off with her hands and used them on our child. The shears should have been sanitized. I regret that I didn’t say anything when it happened.

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I will not come back to this business. I hated the way the stylist spoke to my son. He was nervous about the noise that the clippers made. Rather than taking 30 seconds to talk through it, she told him, "You're too old to be acting this way." As if that wasn't bad enough, the haircut she performed was terrible. It was much shorter than what I requested. I have been to this salon before with no issue, but I will NEVER come back after the way she spoke to my son. I will actively tell other parents not to come (after I had recommended Cookie Cutters previously).

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We didn’t see our normal stylist due to traffic and running late so we saw who was available and that was a mistake we won’t make twice. My sons hair looks terrible I should have just waited and rescheduled.

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Won’t be back. Very disappointed.

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We have been using the Perry Hall Cookie Cutter location for three years now. We always had great friendly experience. I have always written great reviews. Even with Covid the safety measurements were upto par. However employees make or break the business. Our today’s visit Sept 16,2020 was so below average I can’t wrap my head around it. From beginning to end we felt like we were not welcome. The hair dresser didn’t make any effort to talk to any of us. Not even to her 5 yr old client. She kept pushing her head on sides or down wherever she needed it for the hair cut but didn’t speak to the child. When I started using my words to give my 5 yr old directions the hair dresser said few words in a tone you don’t want to use with your customers. The hair cut is horrible. When I told her that they are little bit longer then what I originally asked for she started arguing with me. I will not be going back again. It is a shame to loose a customer with employees like her, in a time like this when many businesses are closing.