The Men's Salons - Lakeside Hills (920 reviews)

Comment

My 14 year old son had a haircut with Jessica. When the receptionist and I tried to explain to Jessica what we wanted done unfortunately she did not listen and just said I got it without hearing us. He then asked for a half inch trim and clean up but wanted to keep his long hair. I expected a scissors cut/trim at a professional salon but she didn’t listen to what he wanted and used only a clippers and created a bowl cut that’s sorely uneven on the sides and back. For $37 I just expected a higher quality cut based on what he asked for. We will not be going to this salon again.

Comment

This is the 3rd visit we’ve had so I feel confident that the recurrent rudeness of the the front desk gal was not simply her having a “bad day”. Absolutely horrendous customer service. The stylist who cut my sons hair this last time was sweet and kind so I was pleased with that aspect of our visit, but to repeatedly call me on my phone 2 minutes after my appointment time to tell me “I should make it quick” and next time my appt would be rescheduled was unnecessary. Things happen (beyond my control) and a little compassion would have been welcomed. Not likely to return.

Comment

I’m not going to visit this place again. I booked my appointment with Kylee because I was seeing great reviews in google but it turned out to be stressful. No attention to detail. I was expecting suggestions on what styling that would fit for my face and hair but even my present hairstyle was not followed. I was stressed out after the left side of my hair was cut too short than what I explained. If I wanted a mediocre haircut I would have easily gone to a nearby chain hair salon for just 25% of the price you charge. On the scalp treatment, as a customer, I’m supposed to know what is being applied and what benefit that provides - I was not told anything. It make me to suspect that the reviews in Google are made up accounts and not real customers. You lost a customer permanently and I guess you wouldn’t even mind it Thank you!

Comment

The stylist was great and the haircut was fine, but the counter service afterwards was horrible. The cashier charged more than what was agreed to when I ordered online and refused to work with me for a suitable outcome. I was told that some customers are more highly valued and get special deals. I may be a less valued customer but do you have to rub my face in it?