Cookie Cutters-Royal Oak, MI (652 reviews)

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Wow horrible cut, not sure where the stylist went to school the haircut was so horrible

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Interactive chairs, kind and passionate staff, good hair cuts and lots of distractions for busy little ones. Always have a great experience and we try booking with the same stylist every time. Would not get my kid’s hair cut anywhere else!

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I’m very disappointed with the haircut my 5-year-old son received today. He’s severely autistic and nonverbal, and after three months without a cut, we expected care and patience. Instead, the stylist, Jessica, rushed through it in just 13 minutes, didn’t follow our directions, and left his hair uneven—including poorly done sideburns. She was also rude and visibly uncomfortable with his sensory needs. This is supposed to be a supportive space for special needs kids, but it felt anything but. Sadly, this isn’t our first poor experience with her—she also gave him a bad cut last year that had to be corrected. We won’t be returning to Jessica. Natalie, who cut his hair last time, is patient, kind, and actually listens—someone we’d much rather continue with. I hope management takes this seriously, because we definitely didn’t receive the $30 in service we paid for!!

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This was his first haircut. Great experience. They were so nice and friendly

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Excellent service every time. Our son has some sensory issues and the staff is always patient and understanding.

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We had an appointment at 10am. Online is says to arrive a few minutes early. We opened the door and were told by Jessica to wait outside. I closed the door and my kids were telling me they were cold so I opened the door again and gestured if we could sit in the waiting area. We were told to go sit outside. I chose not to because it was 3 minutes to our appointment, the door was OPEN, and my 2 kids were cold. Jessica had an awful attitude the rest of the visit. I wish we had left because right away I could tell we were not going to get quality service from her attitude. My son went first and my husband did an amazing job trying to calm him down. This was his first hair cut and he was scared. Jessica gave us attitude to keep him looking straight as if we weren’t trying to do that. He cried the whole time and it was a horrible experience. I should have left after that but my daughter was excited to sit in the race car. Jessica cut her bangs so uneven it looked like I did it at home. Jessica had undone my daughter pigtails to to the bangs and started taking the apron off like the appointment was over. I asked if I could put her hair back up because it wasn’t even brushed. Jessica looked at her other employee in the store like she wanted to say something. But then huffed and grabbed an elastic band and put her previously up and cute hair into a low ponytail. My daughter left this appointment looking worse than when she came in. We went to pay and were shocked at the outrageous price. Never coming back here. I will not be recommending this place either. I will not be submitting a picture of my children because they are minors.