Cookie Cutters-Freehold, NJ (1296 reviews)

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Helen doesn’t know how to treat the little kids.

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Hair stylist gave me an attitude which was uncalled for and unprofessional. We are repeat costumers with multiple kids and you are about to loose some business as well as get some bad publicity on social media. Change your ways and treat your customers right or risk going out of business.

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Just finished my baby's first haircut at Cookie Cutters Salon and I will never go back. Denise was extremely rude and complained the whole time that my son was crying and that would only sit on my lap. I would have expected that a kids hair salon that has a special 1st hair cut package would have patience and kindness to handle a scared child. My son is only 18 months. Her complaining, eye rolling, and nasty comments about his haircut made us feel very uncomfortable and unwelcome.

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Upon arrival REMY asked what i would like. I specifically said i wanted trim but to cut around his ears while still keeping his length. Well she kept cutting his hair off and i kept trying to stop her and she just kept cutting and cutting insisting it wouldnt look right but this is not what i even asked for from the beginning. I wanted a TRIM AND TO KEEP HIS LENGTH. She chopped all his hair off and i still managed to keep my composure and out of respect tipped her 10 dollars only to be walking out to hear her bashing me to the person at the counter. How rude and hurtful. Exactly How you should not treat customers. Im so appalled by her behavior and the fact that you have someone like this working for your company for children.

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My son’s first haircut, certainly was not a good experience, we not only waited for half hour which honestly it was not a big deal, the fact it took less time to have his haircut done, they didn’t even took the time to wipe his hair out his face, he had hair all over his face, mouth and clothes, it appeared they were in a rush to leave the premises. As a suggestion, don’t focus on the numbers but instead on the quality of service.

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Worst service we have ever received here. Not an ounce of care from the stylist. Couldn’t even be bothered to take the cape off of my child when haircut was done. Extremely upset by the whole experience.