Cookie Cutters-Lehi, UT (1708 reviews)

Comment

Cookie cutters is amazing! Wes is the best stylist and REALLY knows how to give a truly awesome haircut for both boys and girls. He can even cut my toddler's hair in such a way that it will airdry perfectly! So helpful when you have kids who won't let you style their hair!

Comment

We are loyal customers to cookie cutters. Unfortunately, our experience this time was not the quality and pleasant experience we have come to expect. We had to wait over 40 minutes, even though we arrived a few minutes early for our scheduled appointment. At the same time, others who walked in for an appointment were served immediately. In addition, the place was chaotic, with kids running around, even in the salon area and it was a mess. I would suggest that if you have a full schedule and are training a new stylist, you don't take walk-ins and give priority to your loyal customers. My son was assigned to the new stylist. She had been receiving constant supervision and help on the 2 haircuts before him. When it was his turn, no help was given and I had to ask her to fix several problems more than once. She still received no help or supervision. I didn't understand why so much attention was shown to other customers and my kids were not given that same level of care, even though we are regular customers. We will come back, hoping that this time was a fluke, but if this becomes the norm, we will go somewhere else.