Cookie Cutters-Lehi, UT (1708 reviews)

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The store was absolute chaos, even though it is by appointment only. The staff was so rude and unfriendly and so unconcerned about the current mask order it was shocking. Several employees were unmasked for the 45 min we were in the store. The stylists cutting my son's hair asked for a picture of what we were looking for, and didn't actually know where to start. The stylist was so rude to my son, who has sensory disorder issues, which I added to the appointment notes and informed her of upon arrival. Not only did she ignore the SD issues she was rude to my son about she made him feel ashamed about it. The stylist got frustrated and gave up on cutting my sons hair. As a result we paid for an incomplete haircut. The store "Manager" was a 24 year old male who was dismissive of my concerns and completely unprofessional in his communication with me and staff members. I will never go back to this location.

Comment

Just overall an unappealing experience. This is our second time coming here, this first time was with my son and i showed a photo and was specific that I wanted to keep it longer on top, and the gave him the same short length all over, almost like a long buzz. I decided to try again with my daughter today hoping it was just a one off experience last time, but again I wasn’t happy. The atmosphere of the place just seemed very unorganized and unprofessional. The girl cutting my daughters hair barely said a word and seemed like she hated every second of her life. I was afraid to even ask for her to change anything about the way she cut my daughter’s hair because the girl seemed so disinterested in even the first attempt. I could’ve done the cut she gave my daughter and I paid $20 plus a socially necessary $4 tip that I didn’t even want to give. At the end she asked my daughter, do you want a braid or something? And my daughter just said no because she she later said, “I felt like she didn’t really want to do it, so I said no.” Not an experience I’m happy about paying for. Not coming back here again.

Comment

First time coming to this location and was not impressed, everyone working looked miserable and was so unfriendly. Alexis did a fine job cutting but didn’t say a word to me or my child. The way she responded to my child was not appropriate, wouldn’t recommend coming to her again.

Comment

We went Lehi Location and as soon as we walked in, the staffs were looked unhappy and felt like unwelcome to the guests. I also brought a pre-paid card a day ago and never received an e-mail for picked up ready. So I called the salon then they said they will call me back next day but they never did. So I actually went to pick up and got hair cut anyway. While we’re getting haircuts for my kids, I asked if my pre paid card is ready but they had no idea. Anyway,I got the card when I leave but we were unhappy with the poor customer service.