Cookie Cutters-Lehi, UT (1756 reviews)

Comment

We had a bad experience last time we came with a bad cut for my daughter with an inexperienced stylist. I decided to give it one more try but unfortunately this time was the same. Rushed and the stylist would not fix my daughter's hair that was WAY too short. Cookie cutters has gone downhill and we will take our business elsewhere. Stylist was just laughing and did not take it seriously that she ruined my daughter's hair. What a joke.

Comment

The girl who cut my son's hair was VERY quick, but not in a good way. She was going so fast that she nicked him and gave him razor burn, which we've never had happen before. Also, after she did the first be swoop with the buzzer, I asked her if she was planning to layer her way up, she said yes, but did not. My son was in tears after we left, both from discomfort of the razor burn, and the style of the haircut itself. I think there was a miscommunication about what we wanted, so I don't overly fault her for the cut. But she certainly did not take her time and do a careful and thorough job, and to nick a little kids during the cut due to carelessness and rushing is not okay. Also, the "fun seats" are very run down and looking. The seats are pealing and look pretty trashy. It just didn't feel clean and well kept inside. We have been here before, but sadly, this time was disappointing enough that we will not go back.

Comment

I had an appointment and I still had people being called before me. I literally was sitting there while people were being called before me at my appointment time and after my appointment time. What’s the point of making appointments if they don’t follow the times? Everyone one of the barbers were just not smiley or didn’t look happy.