Cookie Cutters-Lehi, UT (1699 reviews)

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I realize we had 3 kids with appointments on a Saturday, but we had a very long wait before our first child was seen. It seemed a bit overbooked, but the stylists did a good job with the haircuts.

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I always have a good experience there. And today was no different. But it was a little dirtier and hairier than normal

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My only complaint with our visit is that the 2 stylists working were stretched very thin. I always schedule my visit ahead of time to secure a spot, but there were many people wanting walk-in appointments and calling for same-day appointments. I mainly felt bad for the 2 stylists, as they were not only trying to provide services for people who had scheduled visits, but were also responsible for answering the phones and scheduling for people who walked in and wanted appointments. My daughter's haircut was interrupted about half a dozen times by phone calls, which added to the time I had to wait in a chaotic environment. My daughter's attention span is short due to the fact that she is 3 and I was holding a squirming baby in my arms. The overall atmosphere of the store could be improved greatly if there was one person working who was solely responsible for phone calls and scheduling walk-in visits.

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McKenna is awesome! The front desk person wasn’t friendly at all.

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I love taking my son to Cookie Cutters. They always do a great job on his hair. My only issue is we always make an appointment but end up waiting 15-20 minutes past our appointment time every time we go. So if you are planning to go give yourself some extra time because they are always running late.

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I think the prices have increased recently so it doesn’t make it as economical, especially because a tip is expected.