Cookie Cutters-Lehi, UT (1713 reviews)

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This was our first time. The stylist was distracted with answering the phone during my son's haircut. I was not impressed that the focus was not on my son and his haircut- I felt I paid too much for her distraction.

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Both time I got my 4 year olds hair cut they did a tori let job and it was all choppy looking and the other one they just shaved it all off and he looked terrible and it's too expensive for a small child's hair cut

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I set up my appointment over the website and time I chose and was sent a e-mail confirming wasn't what they had in their computer. They did handle it well though. The lady who cut my sons hair didn't look at the photo I showed her and told me that she is used to cutting the same style and didn't look at the photo.

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I made an appointment but still had to wait over 20 minutes. Other people came in after me , but they were called before me.

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Joni (she wasn’t wearing a name tag but that is who the appt was with) was very rough and moved his head abruptly. If she had explained things to him or spoke to him at all he would have likely not been weary.

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In the past, when I've scheduled multiple children at one time, they've each gone to different hair technicians and have been cared for at about the same time. This was what I expected when the technician said there was no problem scheduling all three of them. Instead, in turned out they were all scheduled to go back to back to one hair technician. So while I hoped to be there for about 30-40 minutes, we were there for over an hour. It would be very helpful if the person scheduling the haircuts was very clear about that expectation. Also, I got the sense that the hair technician wasn't terrible concerned about me being satisfied with the cuts my kids got. She seemed to be giving the "get 'em through quickly and hopefully they won't complain" kind of service. I left feeling a little bummed. I guess in the future, if we return, we should aim for Weston or Stephanie.