Cookie Cutters-Lehi, UT (1724 reviews)

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Had to wait over 30 mins even though we had an appointment and the place is always dirty with hair everywhere like it has never truly beeen cleaned! But they always do a good job!

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Haircut was okay....i had to do some touch ups when we got home but mostly I noticed that no one seemed very friendly at all. No one really spoke to us at all ..... they all seemedlike they didnt want to be there and didnt realky say so much as a hi when we came in. That was really disappointing...especially when the place is geared towards kids. We've come here for years but I'm thinking we may be done. I can get cheaper cuts with happier/better service pretty much anywhere.

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I have had such great haircuts for my kids for several years at Cookie Cutters. However, haircuts the week of school starting completely changed our experience. Stressed stylists, too much chaos, not enough vehicles for little kids to sit in (disappointment and sadness for the little ones), not enough tv's so kids don't choose their own shows, receptionists that aren't in tuned to hand out lolly's and balloons...even though we had the first appointments of the day. Even my stylists didn't communicate well with me, and one of my boys got their hair cut much shorter than I wanted... it was a rough morning for us and it has usually been such a good one for us.

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we scheduled ahead of time to ensure there was time for what we wanted done. Arrived on time but waited quite a while. Also, we did not receive the service that we scheduled because the person cutting didn't look at what had been requested. When I asked about it I was told it was because we did not tell her. I expect that when I schedule an appointment for specific services that it is noted and known at the time of service, not that I or my kid didn't tell them. I have always loved cooke cutters but was really disappointed this time.

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It's annoying that my son's name was misspelled and mispronounced. His name is Abel. It's not a super difficult name. The salon was dirty. The wait time was outrageous even though we had an appointment.

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I hope they work on cutting down on wait times especially if the person had an appointment set up. My time is valuable and I respect other people's time as well so I always show up in my appointments on time. If the person in front of me is late then they can wait instead of bumping me for showing in my scheduled appointment.