Cookie Cutters-Fulton, MD (595 reviews)

Comment

We had good haircuts but the overall experience was chaotic and unorganized

Comment

Service was unprofessional, attempted to force child into the car chair (used force to hold him down and try to strap in stating “all kids cry at first”). Child was scared and just needed more time and easing into the situation but this forcefulness scared him more. The haircut itself was terrible and uneven. When confronted about this, the stylist said it is because of his head shape or hair colic- which does not explain an uneven, lopsided, choppy cut. when asked to try to correct this, stylist was extremely defensive and disagreed about the need to fix it (we just asked for a simple touch up of one area). She finally agreed and instead of touching up the area pointed out, she chopped off another chunk and made it worse. Instead of taking time and care to cut the hair well, she generally just chopped away haphazardly and then applied a significant amount of hair gel/ leave in conditioner to push all the hair down and make it look presentable. When we got home and washed the hair product out, you could really tell how awful and careless the cut was. We will not be back and will never recommend this place to anyone.

Comment

Ms.Bibi was great! This was our toddler's first visit to cookie cutters- or to any hair salon for that matter and she made it a great first visit for both Sophia and me. She made Sophia feel comfortable and like a superstar and had useful tips for me too! This was the first time I've ever met her but it felt like I've known Ms. Bibi my whole life. We were laughing and joking. I was laughing so hard I was in tears at one point! Fast, professional and great people skills. We will be back!