Cookie Cutters-Fulton, MD (595 reviews)

Comment

I called to reschedule my appointment 2 days ago. The woman who answered said she was too busy and do it on website. But before I called her I already had. I take my son to the same stylist each time. I had an urgent phone call and stepped away and she cut the front of his car although I tell her every time not to do. She claims she has notes on him but I think that is not true. Last time I use her!

Comment

I arrived 10 minutes late to my appointment & I was expecting a welcoming but instead Patty looked annoyed that I walked in & said "next time call ahead that you'll be arriving late". A "hello" wouldn't hurt to say from the start of the conversation. As she was cutting my toddler's hair, she said "hurry up & hold still, I wanna go home already" "look over there, no over here" etc. She definitely had no patience. Finally, as I finished paying, she asked if I wanted to leave a tip. Instead of saying no, I said "next time" & she giggle & said "well you said that last time so". I was in total shock from the beginning to end. Never returning again nor am I going to refer good comments about the place to others. I only came here because our regular hair stylist got sick & I thought giving this place a 2nd chance would've been at least a bit better than the first visit, but it was worse.

Comment

The person who cut my sons hair, Patty, may not have been having a great day, usually she is pleasant, today not so much, kept telling my son the do certain things, but not in a nice friendly tone. Seemed bothered by something. During checkout, I was asked if I wanted to leave a tip, and I did, but then I was asked you know the cost of the haircut is $27 right, I felt judged by the tip I left. But I didn't even have a great experience.

Comment

Great service! Bibi really knows how to work with kids. Always a pleasure!