Cookie Cutters-Fulton, MD (595 reviews)

Comment

Stylist should know that if your working with kids that you need patience and second don’t wear nails if your going to grab their face and end up scratching them .

Comment

The salon looked and felt dirty which was noticeable upon our first entry. The play area did not appear to have been cleaned in months, if at all which is concerning during a time where illness runs rampant. The stylists were curt and not friendly at all with our child when he was frightened for his first hair cut. They were abrupt and forceful and made threats to our child that he would be in trouble and that Santa wouldn’t come visit if he didn’t comply which only made him even more upset. That is not how we run our household or speak to our children and it was upsetting for someone else to do so. This was not the experience we anticipated at a salon that specializes in child hair cuts. If I knew this was what we would encounter then we could have gone anywhere. I imagine it will be awhile before we can try to bring our child for a haircut again.

Comment

My kids came out crying because of the hair cutter’s (Bibi at the Fulton location)worst attitude. Her tone was rude and insulting. I have been to two other locations as well and my kids love to have their hair cuts at cookie cutter. This was our first time with the lady BiBi and now I am never coming back even though this location was the closest to our new home.

Comment

Service was unprofessional, attempted to force child into the car chair (used force to hold him down and try to strap in stating “all kids cry at first”). Child was scared and just needed more time and easing into the situation but this forcefulness scared him more. The haircut itself was terrible and uneven. When confronted about this, the stylist said it is because of his head shape or hair colic- which does not explain an uneven, lopsided, choppy cut. when asked to try to correct this, stylist was extremely defensive and disagreed about the need to fix it (we just asked for a simple touch up of one area). She finally agreed and instead of touching up the area pointed out, she chopped off another chunk and made it worse. Instead of taking time and care to cut the hair well, she generally just chopped away haphazardly and then applied a significant amount of hair gel/ leave in conditioner to push all the hair down and make it look presentable. When we got home and washed the hair product out, you could really tell how awful and careless the cut was. We will not be back and will never recommend this place to anyone.