Cookie Cutters-Fulton, MD (595 reviews)

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We provided an inspiration photo for the desired haircut. Throughout the appointmrnt, Bibi asked us for direction as it seemed like she didn't know how to duplicate the haircut. The end result was too short on the sides and too long on top. Unfortunate!

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I have had a consistently good experience at this location over the years, with the exception of the stylist we had today. I have done my best to avoid her after the first negative experience, but today we arrived to find out that the stylist with whom we had an appointment wasn’t working today. I hoped that the stylist we had been avoiding had gotten better over the year or two since she had cut my child’s hair so we risked it. It was a mistake. She is physically rough with my child, yanking his hair with a comb (she starts combing at the roots not the ends, so of COURSE she is going to encounter tangles!). She also kept shoving my child’s shoulders down and shoving his head forward and holding it down when she didn’t like how he was positioned. I had to ask her twice to stop being so forceful. When I asked her to stop yanking his hair too (because she kept complaining that he was moving while she was yanking it), I asked that she be more gentle. She huffed and threw the comb down, grabbing a brush instead and asking if that was alright. I scheduled an appointment with a good stylist specifically to avoid this woman, and I wish I had known that we were going to be shifted to her so we could have rescheduled. Why do they continue employing this woman?

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The stylist was no kid friendly. My child was scared and showed obvious signs of discomfort and stylist seemed annoyed. It very friendly to parent or child

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Staff was rude. Won't be coming back.

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Hairdresser was impatient with my son. He was scared and hesitant to get in the chair. Instead of trying to console him or figure out a way to calm him down, she looked irritated and said "come on, I've got other customers waiting." While she was quick and did a decent job with the haircut, she was not the most compassionate during the process. I expect more from someone who's job is to service children.

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None of my loyalty rewards have loaded since I have taken my boys there, place is usually dirty (no proper cleaning after each service). Hair cuts cost too much for a child and are usually not that great looking.