Cookie Cutters-Fulton, MD (614 reviews)

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I called to reschedule my appointment 2 days ago. The woman who answered said she was too busy and do it on website. But before I called her I already had. I take my son to the same stylist each time. I had an urgent phone call and stepped away and she cut the front of his car although I tell her every time not to do. She claims she has notes on him but I think that is not true. Last time I use her!

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When I tell the stylist some of the potential issues, I expect her to listen and not dismiss what I have to say. Because she didn't take me seriously or pay attention to my son's reaction to the hairs on his skin which were irritating him, he ended up crying at the end of the appointment. His skin was red from scratching the little hairs and he had hair in his socks! I have 2 more haircuts to use on my pre-paid pass and I will make sure it isn't this stylist. We've been here before but not had such a bad experience.

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The person who cut my sons hair, Patty, may not have been having a great day, usually she is pleasant, today not so much, kept telling my son the do certain things, but not in a nice friendly tone. Seemed bothered by something. During checkout, I was asked if I wanted to leave a tip, and I did, but then I was asked you know the cost of the haircut is $27 right, I felt judged by the tip I left. But I didn't even have a great experience.

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My experience with my son was poor. First, I think the salon needs training on how to cut hair for kids with Autism who are sensitive to noise/sound,and especially when its has been written in the comments prior to the scheduled appointment. Secondly,I had an appointment at a certain time. Another lady was there who got her dates mixed up. Same time with my appointment and booked with same lady I booked but hers was at a different day. The lady cutting the hair decided to take care of the customer daughters first which is not a problem if she had ask me first if it was ok. I would have said yes but the fact it was done without permission or not even acknowledgement of our appointment time. I think that was wrong.

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My son’s haircut is awful. I could cut his hair better and I’m not a hairstylist/barber. Extremely uneven cut all around and I said not to touch front bang which she did and turned out horribly uneven. $27+ for a toddler haircut and a horrible one at that, is a scam. My husband’s cut at a professional salon is the same price with great results. Patty was very nice and pleasant, but she needs to work on her skills. My son sat very still for his haircut especially for his first haircut at a salon, so there shouldn’t be a reason for an uneven cut. Very disappointed andnow calling a friend who is not a hairsylist to fix his botched haircut. Everyone who has seen my son has pointed out the bad cut and advised that I get a refund. Will not be returning nor will I recommend Patty at Cookie Cutters. Sorry! Happy to send video/pic of the haircut but rather not upload to this review.

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I brought my two boys in and the only reason I’ve given any stars was for the woman who cut my youngest’s hair. She was so sweet with him and cut the front so it doesn’t go straight across when I don’t style it. Patty however is an absolute nightmare and needs to be fired immediately. She has absolutely no patience which is pretty much a necessity when cutting KIDS hair. She would tell my kid to look down, walk away from him so he’d look up, and then come back saying “I told you to look down.” She said things like “I don’t want to yell at you” and “you need to pay attention” without giving him any direction on what she wanted him to do. Then I notice scratch marks on his neck that definitely look like fingernail scratches which is honestly appalling. I was so stunned I just needed to get out of there.