Cookie Cutters-Fulton, MD (626 reviews)

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The stylist was no kid friendly. My child was scared and showed obvious signs of discomfort and stylist seemed annoyed. It very friendly to parent or child

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We went for my son's second haircut this past weekend. The first time (at a different salon) we just used scissors because I knew he didn't like the clippers. I told Ms Bibi this and she said "I may push my luck", but I didn't fully register what she meant by that. I stepped out to get a toy from the car as requested by the stylist and when I came back in, she was using the clippers and having one of our family members pin my son down as he hysterically cried and screamed. He's only 20 months old, it's not like he was older and having a meltdown. I know kids get upset during haircuts sometimes, but I specifically said he didn't like the clippers. If she couldn't do the cut with just scissors, especially once she saw how upset he was, she should have said so and we would have gone somewhere else.

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Staff was rude. Won't be coming back.

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Hairdresser was impatient with my son. He was scared and hesitant to get in the chair. Instead of trying to console him or figure out a way to calm him down, she looked irritated and said "come on, I've got other customers waiting." While she was quick and did a decent job with the haircut, she was not the most compassionate during the process. I expect more from someone who's job is to service children.

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None of my loyalty rewards have loaded since I have taken my boys there, place is usually dirty (no proper cleaning after each service). Hair cuts cost too much for a child and are usually not that great looking.

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I called to reschedule my appointment 2 days ago. The woman who answered said she was too busy and do it on website. But before I called her I already had. I take my son to the same stylist each time. I had an urgent phone call and stepped away and she cut the front of his car although I tell her every time not to do. She claims she has notes on him but I think that is not true. Last time I use her!