Cookie Cutters-Fulton, MD (595 reviews)

Comment

I have had a consistently good experience at this location over the years, with the exception of the stylist we had today. I have done my best to avoid her after the first negative experience, but today we arrived to find out that the stylist with whom we had an appointment wasn’t working today. I hoped that the stylist we had been avoiding had gotten better over the year or two since she had cut my child’s hair so we risked it. It was a mistake. She is physically rough with my child, yanking his hair with a comb (she starts combing at the roots not the ends, so of COURSE she is going to encounter tangles!). She also kept shoving my child’s shoulders down and shoving his head forward and holding it down when she didn’t like how he was positioned. I had to ask her twice to stop being so forceful. When I asked her to stop yanking his hair too (because she kept complaining that he was moving while she was yanking it), I asked that she be more gentle. She huffed and threw the comb down, grabbing a brush instead and asking if that was alright. I scheduled an appointment with a good stylist specifically to avoid this woman, and I wish I had known that we were going to be shifted to her so we could have rescheduled. Why do they continue employing this woman?

Comment

We provided an inspiration photo for the desired haircut. Throughout the appointmrnt, Bibi asked us for direction as it seemed like she didn't know how to duplicate the haircut. The end result was too short on the sides and too long on top. Unfortunate!

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Employee gave a standard haircut, but did not listen to my direction at all.

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The stylist had not read that we had purchased a first haircut package. Having never been before, I didn't know the order of things. I mentioned it was my daughter's first hair cut after she washed her hair and had her in the chair. She grabbed a baggie and gave me some of the hair she clipped. At checkout she finally realized we had ordered the first hair cut package and offered to take the after picture. At that point, it was a little too late. I also felt like she was trying to pressure us to buy their shampoo and conditioner even though she commented several times about how beautiful my daughter's hair was. Overall the cut looked good, but I was a little upset she didn't get the full experience for her first cut.

Comment

I was once late by 5 mins and the person at Cookie cutter told me to leave from the main door itself, she did not even give me a chance to step in or talk, that time I took it as professionalism and let it go. Today my appointment was at 10:45 am and I am waiting they finally took my kid for a haircut almost at 10:57 am. No apologies she just brushed it off as casual event and also the haircut seemed rushed. There was hair all over my kid's shirt hands she did not even dust it. It was not a clean haircut, I had to come home and use my husband's electric razor for cleaning up some extra hair left behind the ears and behind the neck. I understand initially my kid was cranky for a few seconds and then with the Lollipop my kid was sitting quietly watching TV so she should not have a problem with cutting.

Comment

We always go to Cookie Cutters in Fulton, MD. Ms Bibi really treats my kids well. She goes out of the way to help my kids. However, there is a lady called Ms Patty who is so rude anytime I have any questions. I even think that she only does bare minimum of her work and just leaves after that. We were there today with both of my kids. Only one had an appointment with Ms Bibi because the little ones hair was not long. When we went there, the little one insisted that he get a haircut too. So I politely asked Ms Patty if she has room. Before I even finished saying, she shouted saying she doesn’t and that she has a customer coming. Her customer came like ten minutes late and that was the only customer she had the entire time. Ms Bibi in the other hand had four customers during that time and she managed to accommodate my little one in the end. It shows that Ms Patty has very low work ethic, is rude, doesn’t care about the company or the customers!!