Cookie Cutters-Fulton, MD (595 reviews)

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Very kind and professional. A nice environment for kids and they have experience with special needs kids.

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Bibi is fantastic with my twin boys so very grateful.

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First, our hair dresser (Susan) was beyond excellent. So, there is a good chance we will return, just because she did a great job. However, this place had one concerning issue. On a Saturday, full of appointments, there were only two staff (hairdressers) in the whole place. They had to deal with front desk, cleaning the floor, waiting customer, in addition to their difficult task of taking care of the little ones hair. Bathroom was dirty and the amount of toys to entertain children while they waited very limited. You definitely need at least one staff to help in the front desk and clean!!

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First haircut ever and he decided he wanted to cut it a little shorter. I knew I had to find a place that would feel comfortable so he wouldn’t regret his choice. It was lovely! He is so happy with his cut and already said he wanted to go back to get it cut again.

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I have had a consistently good experience at this location over the years, with the exception of the stylist we had today. I have done my best to avoid her after the first negative experience, but today we arrived to find out that the stylist with whom we had an appointment wasn’t working today. I hoped that the stylist we had been avoiding had gotten better over the year or two since she had cut my child’s hair so we risked it. It was a mistake. She is physically rough with my child, yanking his hair with a comb (she starts combing at the roots not the ends, so of COURSE she is going to encounter tangles!). She also kept shoving my child’s shoulders down and shoving his head forward and holding it down when she didn’t like how he was positioned. I had to ask her twice to stop being so forceful. When I asked her to stop yanking his hair too (because she kept complaining that he was moving while she was yanking it), I asked that she be more gentle. She huffed and threw the comb down, grabbing a brush instead and asking if that was alright. I scheduled an appointment with a good stylist specifically to avoid this woman, and I wish I had known that we were going to be shifted to her so we could have rescheduled. Why do they continue employing this woman?

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Bibi was very patient with my 2 year old and made sure the haircut was given at a comfortable pace. Throughout the haircut, she would speak to Owen as well as check in with us to make sure we liked how the haircut was turning out (e.g., appropriate length, in line with how we planned to style his hair). Bibi cut our eldest son’s hair for years, and we are so glad she’s able to do the same with our toddler!