Cookie Cutters-West Chester, OH (4935 reviews)

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While we were there a staff member experienced a medical issue. The staff on hand remained calm and professional. I was highly impressed with the level of commitment to staff and customers during a high stress situation.

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First hair cut for my baby was amazing. Stylist took her time while making sure he was prepared for new sensations such as the trimmers and used distraction and sound to have him move his head. Really best hair cutting for kids I've ever seen.

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We love Megan and always like to see her. She does a great job with my daughters curls!

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This was my 4th time bringing my son to get his haircut and I usually see alysha(sp?)which does well and is patient, Today I went to someone new and she seemed to be annoyed the entire time and seemed agitated that my son was upset, also I had previously been told that his usual haircut notes are in the system so I know when I come in what to tell them to do. She proceeded to look confused and act annoyed that I didn’t know what level clipper guard I wanted to use on his haircut and proceeded to give him a haircut and cut his bangs very short and choppy and straight across which was not what was asked for. I’m very disappointed on the attitude and handling of my child and will probably not return.