Cookie Cutters-West Chester, OH (4935 reviews)

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Misty always does a great job!

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My husband took my 12 year old son in for a haircut. My son has gone inside on his own on more than one occasion and we have never had an issue until today. After over 30 minutes of waiting, my husband went inside. My son was still waiting in the lobby to have his haircut. My son was not greeted by an employee or checked in. The cashier and several stylists were congregated in a corner and socializing. It wasnt until my husband started questioning ehy my son hadnt had his haircut yet, that the stylist was all of a sudden available even though she had been socializing. The cashier told my husband that she could not schedule another appointment for my son for four weeks out, even though we have done this is the past. When my husband inquired to how much money we had left on our account from the prepaid package deal, the employee told him that he had like 5 or 6 more cuts available for my son (which I'm pretty sure is not accurate). My husband was so upset at the lack of professionalism and service, that he was willing to take all of our business elsewhere. We love Jamie, and she wasn't working tonight, nor did she have an available appointment for awhile, but if this is how the other staff are going to run the business on a daily basis, it isn't worth my time or money to continue going here.

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My daughter’s hair stylist, Juana, is amazing. This is the 2nd time we’ve been to see her and will continue to come to Cookie Cutters as long as Juana is working. She is sweet, gentle and helpful. That being said, both times we’ve visited, the receptionist (different people both times) have been completely nasty to us. Definitely in the wrong profession. The blonde young lady at the reception area yesterday was so rude, I almost said something but didn’t want to make an issue of it. You can tell they probably make minimum wage because it is clear the receptionists do not care about their job or customer service.

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Was not satisfied with the way my son’s hair was cut around his ears

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Megan was super sweet and did an amazing job with my sons hair. My son loves coming to cookie cutters to get his haircut and we will be back again to see Megan after this experience!