Cookie Cutters-West Chester, OH (4935 reviews)

Comment

The stylist and kids environment were great. However the front desk was poorly managed. I waited over 20 minutes to pay with only 2 people in front of me. When I got to the front of the line, I was told the credit card machine was down and I needed to leave to go get cash. When I came back, I waited around 10 more minutes for the front desk to acknowledge me so I could pay. The front desk worker was busy answering calls, talking to stylists and trying to determine which stylist was responsible for which client. Maybe they were short staffed today, but it just seemed very disorganized and chaotic.

Comment

I have taken my son many times here for haircuts, but today's cut by Teresa was not our best experience. She wasn't very friendly to my three year old son, complained about the noise in the salon from the children, and told me that she had to take advil. The haircut was ok, but not the best we've had. I would have hoped that she tried to talk to my son like the other stylists do, it makes him more comfortable and willing to follow directions from her.

Comment

I hate leaving such a bad review because normally we love it at Cookie Cutters, but the woman who cut my sons hair was awful. I’ve watched her rush through every haircut she does and that’s exactly what she did with my son. She has zero patience and has a horrible attitude. My son is finally comfortable getting haircuts after years of tantrums and hating all of it and today he cried because she was hurting him and he told her multiple times that she was hurting him and she continued. He now has a knick on his ear from where she was hurting him. I don’t ever want her to cut my child’s hair again.