Cookie Cutters-West Chester, OH (4935 reviews)

Comment

Smelled like there was a sewage problem. Didn’t feel clean. the stylist we ended up hands smelled like smoke. Our first apt was canceled due to stylist having an injured foot. We booked for another day with a different stylist. She canceled the morning of. We decided to still go and have a replacement stylist. My son doesn’t do well with people he doesn’t know so this was a difficult last minute change, but at this point we had already made two attempts to get his hair cut and he needed one badly. The back of his hair is not great. It’s missing a chunk. See picture. At checkout our stylist didn’t know how to check us out. She said she was not trained on the register and there was no receptionist there that day. I had a prepaid card and she struggled to figure out how to use. With help, she figured it out. We may not return after our prepaid card is used up.

Comment

I’ve been at this location multiple times but today was by far the worst experience we’ve had so far. Upon arriving, we walked in to the gentleman at the front desk telling 2 other customers that their stylist didn’t show and they wouldn’t be able to get a cut until 1:45. This was at 9:15 this morning. No courtesy calls were made to these customers. I signed in and let the gentleman know who we were. At one point, myself and son were the only customers waiting. After 15 minutes of waiting, more customers came in and proceeded to get ahead of us after we made an appointment. So I went up to the desk and asked if he even checked us in and he had t. He apologized and gave us a discount but I’m writing this survey so the owner of the salon is aware of what happened today. Sorry but this gentleman has no business being the first line of customer service for your clients.

Comment

Environment today was very chaotic. Children who were waiting were running beyond the sign and into the hair cut area. Kids were hitting one another while another child gathered all the balloons from the balloon tree and carried them all over the store. We were waited on 20 minutes after our scheduled time, 30 minutes after arriving at cookie cutters. The stylist seemed confused, almost annoyed, that all my 3yo needed was a bang trim.