Cookie Cutters-West Chester, OH (4935 reviews)

Comment

Our stylist was great. The woman working the front desk was very rude to the point that we won't return. We arrived at 9:28 for our 9:30 appt. She continued to work at her computer until 9:30 on the dot before she let us in. I'm holding a toddler outside of a business literally modeled towards kids and he's looking inside at the slide and wanting to go in. She apparently thought we weren't as important as what she was doing on her computer. There was some confusion over our appt. (I texted confirmation of appointment the previous evening, never received a confirmation of that. I tried to cancel via text that night around 10pm because it looked like my toddler was going to get a bad night of sleep and would not be in a good mood for a haircut. Received no confirmation of that attempt to cancel. I received a confirmation of appointment this morning at 8:30 and since my toddler was doing fine, we just decided to keep the appointment.) This lady said "you cancelled" when she asked if we had an appointment. I told her that we received confirmation of the appointment this morning or else we wouldn't have come in. She just repeated-"you cancelled". She really seemed to have contempt for me. Taking a 23 month old for a haircut is stressful enough. We've had better customer service when I just take him to my own stylist at a business that is geared for adults.

Comment

We loved the most recent person we used - She was quick and professional and wore a mask. However, we will sadly have to stop coming to cookie cutters since most of the staff is not masking. Most children that come to this facility are too young to get vaccinated for Covid and we all know that Covid can still spread whether staff is vaccinated or not. As a pediatrician, it is especially disappointing to see a facility that caters to young children have an optional mask policy. We have been coming here for years and unfortunately will not be using this facility for haircuts anymore, and also will not be recommending it to my young patients due to the lack of masking.

Comment

It was pretty busy and we had to wait about 20 minutes past our appointment time to be called back. I also had to wait a few minutes to pay and wasn't acknowledged while standing there. I didn't stand with my daughter while she got her hair cut, as I had another daughter with me, but it didn't look like the stylist talked to her at all. She got a lovely haircut, though. We usually have a better overall experience here than what is reflected in this review.