Cookie Cutters-West Chester, OH (4935 reviews)

Comment

Smelled like there was a sewage problem. Didn’t feel clean. the stylist we ended up hands smelled like smoke. Our first apt was canceled due to stylist having an injured foot. We booked for another day with a different stylist. She canceled the morning of. We decided to still go and have a replacement stylist. My son doesn’t do well with people he doesn’t know so this was a difficult last minute change, but at this point we had already made two attempts to get his hair cut and he needed one badly. The back of his hair is not great. It’s missing a chunk. See picture. At checkout our stylist didn’t know how to check us out. She said she was not trained on the register and there was no receptionist there that day. I had a prepaid card and she struggled to figure out how to use. With help, she figured it out. We may not return after our prepaid card is used up.

Comment

This was by far the worst experience I’ve had at this store & I’ve been coming several times in the last few years with my daughters. It was all because of the hair dresser, Misty G., who made the experience totally unprofessional. She kept yawning & looking off uninterested. Then, while she was cutting my daughter’s hair, she would stoop & watch the movie which is meant for the child to watch, not the hair stylist. And when I asked for layers in my daughter’s hair, she haphazardly picked up pieces & just chopped at them. And when we were done, she did not brush it or style it in a nice way which all the other 3 stylists I have worked with have done until I asked her to. I will be coming back but I will never work with her again.