Cookie Cutters-West Chester, OH (4935 reviews)

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The older blonde receptionist was not friendly AT all. She was short with my husband when we came in 8 minutes late and he had apologized, she just came out and said Yeah your late. They weren't even ready for us anyway. Then when I went to check out we had a credit from the manager from our last visit when our child saw the clippers for the first time he freaked out she clipped him like 2x and said its fine it happens all the time its no big deal. Just reschedule. So I told her that and she just rolled her eyes at me staring at the computer so maybe I had misunderstood something I'm not sure. I'm not sure what her issue is but she is definitely in the wrong place with that type of behavior and attitude to customers. Maybe it was the inconvenience of speaking to me or maybe because my husband owns his own shop and he was in his work clothing, maybe it was me. Just don't appreciate that kind of huffing and puffing with eye rolling from what is already expensive visits to begin with.

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Everyone was very friendly and the environment is perfect for kids but the hair cut is honestly pretty bad. I will probably will not be returning :/

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I absolutely love the lady that cut my child’s hair she always does a great job but the girl at the front desk (Laini) probably should find a new job. She looked like she hated every minute of being there. And when I asked her if I could reload my prepaid card she said no and that she didn’t know how to do that and gave it back to me. So I couldn’t get the discounted rate because she just didn’t know how to do it. I would have been a little more understanding if she wasn’t so unbelievably rude about it. She didn’t even apologize. I was just blown away with her attitude.

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I am usually happy with my experience. This round was a little different. I had trouble with a gift card that took awhile to resolve. There were 2 girls working reception that didn’t seem to care to help me other than to tell me to pay the amount shown. 1 of the receptionists was sitting on a stool with their feet up on the counter, which seems a little unsanitary in a salon environment. The other receptionist just sat there and stared when I asked her for help. They both definitely lacked any customer service skills. It took one of the stylists stepping in and taking over to get my matter resolved.

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Worth the drive for the care and speed!

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This is our fourth time coming to this location and the understanding we receive in regards to our child with ASD is phenomenal. It’s hard finding a salon/stylist that will work through the sensory overload for something that is necessary without getting frustrated themselves. It’s always much appreciated.