Cookie Cutters-West Chester, OH (4935 reviews)

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Was kinda hard to rate on your system. I have never been given professional advise and as for the way we were treated kinda cold actually you get checked in and told to sit until they call you kinda makes you feel like you’re disrupting her I like bringing my grandson here. He likes the way they cut his hair but I cannot say this is a top of the notch place for friendliness also I see that you are supposed to get loyalty points and I have none. I have been here 3 times. Not sure why

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Tracie is amazing! Great with the kids, gives us the perfect cut, and takes great notes so we can get the look we love every time.

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Summer did a great job with my son, he usually fights when getting his hair done but he didn’t fight once today!!! She was so great and had so much patience with him❤️

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Our stylist was great. The woman working the front desk was very rude to the point that we won't return. We arrived at 9:28 for our 9:30 appt. She continued to work at her computer until 9:30 on the dot before she let us in. I'm holding a toddler outside of a business literally modeled towards kids and he's looking inside at the slide and wanting to go in. She apparently thought we weren't as important as what she was doing on her computer. There was some confusion over our appt. (I texted confirmation of appointment the previous evening, never received a confirmation of that. I tried to cancel via text that night around 10pm because it looked like my toddler was going to get a bad night of sleep and would not be in a good mood for a haircut. Received no confirmation of that attempt to cancel. I received a confirmation of appointment this morning at 8:30 and since my toddler was doing fine, we just decided to keep the appointment.) This lady said "you cancelled" when she asked if we had an appointment. I told her that we received confirmation of the appointment this morning or else we wouldn't have come in. She just repeated-"you cancelled". She really seemed to have contempt for me. Taking a 23 month old for a haircut is stressful enough. We've had better customer service when I just take him to my own stylist at a business that is geared for adults.

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front desk lady wasn't welcoming at all

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Hope was so easy to work with. You could tell she cared about my sons haircut and to ensure we were pleased. Thank you!