Cookie Cutters-West Chester, OH (4935 reviews)

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We got our haircut, me and my 2 kids. Both ladies, Summer and Misty, who cut our hair did a wonderful job with the kids, making them feel welcome. My son has Down syndrome which always worries me when he gets a haircut because he’s sensitive to the noise of the razor. But Misty handled everything so well and did an amazing job with him even though he was scared.

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Tonisha is wonderful! She is friendly and listens to what Oliver wants for his hair. She always does an amazing job!

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The haircut was good, but the woman was not friendly with my child. He’s done great in the past with other stylists but she had no patience with him and I don’t think she even smiled once.

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The stylist, Tricia, is AMAZING. She is literally the only reason we bring our son for his haircuts. The "cookie cutter" space and experience is horrible otherwise. From a management perspecitive, they are NEVER on time. For having such a strict late policy it is so frustrating to wait over 30 minutes from your scheduled appointment time. We had an appointment and when we arrived they were finishing up a haircut. I assumed we'd be next and only ~5-10 minutes off our scheduled appointment time, but there was another cut ahead of us. That meant we were seen over 30 minutes after our appointment. It was even more frustrating because when we checked in, no one managed our expectations to let us know that they were running behind. The space is always messy/dirty and covered in hair. If we didn't find a stylist that was so talented and good with kids we would never come to Cookie Cutters.

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Smelled like there was a sewage problem. Didn’t feel clean. the stylist we ended up hands smelled like smoke. Our first apt was canceled due to stylist having an injured foot. We booked for another day with a different stylist. She canceled the morning of. We decided to still go and have a replacement stylist. My son doesn’t do well with people he doesn’t know so this was a difficult last minute change, but at this point we had already made two attempts to get his hair cut and he needed one badly. The back of his hair is not great. It’s missing a chunk. See picture. At checkout our stylist didn’t know how to check us out. She said she was not trained on the register and there was no receptionist there that day. I had a prepaid card and she struggled to figure out how to use. With help, she figured it out. We may not return after our prepaid card is used up.

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Jamie is awesome!