Cookie Cutters-West Chester, OH (4935 reviews)

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My kids love this place. They keep asking when they can get their hair cut again.

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I feel that every time I go into this location that it is very dirty. The floor looks disgusting and the indoor playground is dirty. I don't think underneath the slide is ever cleaned. This turns me off and may have to find another place.

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The woman who cut my daughter's hair was extremely rude to her. We've been coming to cookie cutters since she was 1 (she's almost 7) and have never experienced such rudeness. She kept complaining her hair was so tangled. We'd brushed it in the morning but it was 6 pm … She plays a lot at school and was probably wearing a hat, hood etc. The woman said she should cut it all off, and that is not an acceptable thing to say to a 6 year old. My daughter was upset later last night that the woman had threatened to cut all her hair off. Your job as a child's hairdresser should be to be polite and calming to a child and take their hair as it is, offering kind tips on maintenance, not berating them.

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The receptionist was far from welcoming or inviting. After I signed in, gave her my son's name, and sat down she shouted his name in the empty salon. It was rude and off putting. I could understand if there were many children or if it was quite loud but I don't understand why she couldn't have looked at me and nicely called his name. As he was the only child there, it shouldn't have been difficult to remember who we were. The stylist didn't introduce herself but she was very patient with my son and asked him, not me, what he wanted to watch. I thought that was very personable and caring for his experience.

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I was early for my appt time for all three kids but the salon managed to get them in early. I was appreciative. Friendly staff.

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The cashier who cashed my order was extremly rude and was very unhelpful. She wanted to answer no questions and when she did she would snap at me. The hairdressers are always amazing, but this exact cashier is always very rude towards me.