Cookie Cutters-West Chester, OH (4935 reviews)

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Horrible experience. My 2 year old was cut at 4 different places. Stylist should never be allowed near a baby. She was rude, didn’t put any effort in calming our baby, used trimmer meant for adults as hers weren’t charged, asked us to hold our baby’s head down with force while she cut him repeatedly. We were so horrified with the experience that we left without completing the haircut. We come to your stores expecting some specialization in dealing with babies but unfortunately had to go through this horrendous experience.

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I wish the facility was cleaner. The stylist barely spoke to us or made any suggestions on the child's haircut. The chair was covered in hair. Why don't you invest more into the place. Replace the chairs often. Clean it more frequently. After we got home noticed the hair was uneven. We went back and Stefanie did a fantastic job. I will come back but ask for her. I kindly ask the place be more clean. There are young children there after all. I appreciate it being quick and easy to schedule. Thanks

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In-spite of having appointment and reaching reaching before time, we were pushed back for more than 30 minutes and given no explanation for same. People who came after us, with/without appointment we taken before us. This calls for improvement in customer service and professionalism!! Also, after the haircut, the blow dry was very inadequate. All my kids hair were wet!

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I come here because our stylist does such a great job, but this place has so much missed opportunity and today was especially awful…. Very likely my last visit which totally stinks because I finally found someone who does an excellent job with my boys’ hair. You’re more than welcome to reach out if you wanted true feedback on small changes you could make to completely change the customers experience. This particular visit being more terrible than usual had nothing to do with the reno. It is the consistently an issue with service and staff demeanor. Trisha is the only employee who is always pleasant and kind.

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The hair stylist did not introduce herself and barely said a word the whole time. She did not seem happy to be working there and barely interacted with my child. She doesn’t have the personality to be working with kids. When my child was getting upset instead of stopping to calm him down she just kept going. She mostly did what I asked but didn’t clean it up behind the ears/back of the head and took. A good chunk off the top which looks funny. I will be waiting for the First Lady we went to, Trisha from now on. She did a much better job with a great personality.

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We waited 30+ mins for our appointment. We got to our appointment early because we were once about 10 mins late and were told they had cancelled our appointment due to the fact that we were late. The policy sign also denoted that if we had more than three appointments cancelled due to the fact we were late, we would be unable to come to Cookie Cutters anymore. However, when we showed up at 2:40 for our 2:45 appointment and we’re not called back until 3:10. Seems inconsistent that we have to stress our appointment time and be 100% on time or we will be penalized, but if we are on time and even early, there is nothing that says we will be seen in a timely fashion. The manager on duty while we were there was very demeaning to the front desk guy who seemed to be newer. She spoke down to him the whole time we were there. My kids were fine with playing the video game while they waited, but it was extremely uncomfortable and frustrating for the parents. Not a good experience at all.