Cookie Cutters-West Chester, OH (4935 reviews)

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Unfortunately our normal person who gives our son haircuts was not available. We chose to go with Tracy, as her description stated she had 10+ years of experience cutting hair. Unfortunately, it was not a great experience. Our son has a very hard time with haircuts, and she was not patient, and it was clear that she was easily annoyed with his behavior and wasn't as tolerable as Megan. We will not be using Tracy again, and will definitely be going back to Megan next time.

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Last time we had a great experience and Jamie was amazing. This time will Be our last. Appt started almost 15-20 late. There were only two people working - have no idea what her name was - long blonde hair, thicker woman. She was nice enough, but did a horrible job with the back and sides of my child’s hair. It’s so uneven where she used clippers - there are some pieces that are still long throughout his head, the top is uneven as well. She completely rushed through this and my child has pictures tomorrow. We will not be back. It’s just a cut to you- not so much for the parent.

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My sons haircut looks horrible. We have been having our sons hair cut for at least a year and have never had an issue. I don't know if it was a new stylist but it was very uneven and looks horrible. We have always come back because of the great service, but this is really upsetting. I was so embarrassed that I had to walk out so I would not cry it was so bad. The sad part about it is that the person cutting his hair didn't even say anything about it. Was she waiting for us to say how bad it was? Really rethinking if I should take the boys back again.

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The receptionist was far from welcoming or inviting. After I signed in, gave her my son's name, and sat down she shouted his name in the empty salon. It was rude and off putting. I could understand if there were many children or if it was quite loud but I don't understand why she couldn't have looked at me and nicely called his name. As he was the only child there, it shouldn't have been difficult to remember who we were. The stylist didn't introduce herself but she was very patient with my son and asked him, not me, what he wanted to watch. I thought that was very personable and caring for his experience.

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I was not given the person I booked my appointment with even though she was in. I was given a different hair dresser who had no patience for my 3yr old who hates getting his hair cut. I was not asked if I was okay with being seen by someone else. She was gripping his head so tight, that my son was trying to pry her fingers off of him. I typically have a good experience at this salon but today was not one of those days. We will be waiting until Megan is better before we go back.

Comment

My appointment felt very rushed, I left because I felt pressured to and did not realize that I wasn’t fully satisfied with my daughters haircut until we got home.