Cookie Cutters-West Chester, OH (4935 reviews)

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My daughter has some sensory issues, which I mentioned in the notes when I booked the appointment. We ended up not being assigned to the stylist I had booked for online, so I don’t know if that had any impact on the situation, but the stylist we ended up with conveyed an attitude of annoyance with my daughter’s issues and didn’t provide any helpful tips or advice for how to manage a child with sensory issues. I find it hard to believe that a salon that specializes in children’s haircuts would have stylists who aren’t skilled in handling children of all kinds of levels of development/on spectrum. In the end I essentially had to hold my child in a vice grip while she gave a very basic haircut that I feel I could’ve achieved at home if I had had my husband hold her down while I did the haircut myself so it doesn’t seem like a $27 well spent in my opinion. Perhaps if the child is Neurotypical and doesn’t mind having the cape on and their hair combed, this stylist probably does a perfectly fine job.

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I am NOT happy with my sons hair. He looks ridiculous.

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Everyone time we come here the mess up my kids hair cut. Going to take him somewhere else in the future.

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I am surprised that the people who sit on reception are not very inviting. The way they greet is that they are just doing their job. Not just that but i had to ask for a balloon for my son whereas i could see that she was already giving it to kids before us and how come it was not offered to us. Its a sad state. Not just that even though your dayton outlet also does not have inviting receptionist but my experience with the hair stylist there has been phenomenal and i find it quite opposite to it in your Mason location. Its just that mason is closer to us as we live there but whenever i can i drive to dayton. I wish things could improve in Mason.

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We were 7 minutes late for our original appointment time and we’re turned away due to the 5 min late policy. However, when we came back later, we had to wait 15 min for our appointment.

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There seems to be an issue between the online booking and the actual appointment time. I reserved and got confirmation for 3 very specific times and was informed upon checking that my times were different than what I actually booked. Also people who had a later appointment time than ours were helped before we were so I am not sure how the appointments work with regard to that. We usually have a great experience but today's was pretty bad :(