Cookie Cutters-West Chester, OH (4935 reviews)

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The older blonde receptionist was not friendly AT all. She was short with my husband when we came in 8 minutes late and he had apologized, she just came out and said Yeah your late. They weren't even ready for us anyway. Then when I went to check out we had a credit from the manager from our last visit when our child saw the clippers for the first time he freaked out she clipped him like 2x and said its fine it happens all the time its no big deal. Just reschedule. So I told her that and she just rolled her eyes at me staring at the computer so maybe I had misunderstood something I'm not sure. I'm not sure what her issue is but she is definitely in the wrong place with that type of behavior and attitude to customers. Maybe it was the inconvenience of speaking to me or maybe because my husband owns his own shop and he was in his work clothing, maybe it was me. Just don't appreciate that kind of huffing and puffing with eye rolling from what is already expensive visits to begin with.

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Service is always great, stylists are very patient with the kids and friendly. New renovations look great.. I wish they would take some time throughout the day to sweep up the hair in the store though. My child went down the slide once before his appointment and was covered in hair. I looked and there was hair all over the play area and also wods of hair on the rugs. Just not appealing and gives a bad impression of cleanliness for the store.

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The haircut was on my 21 month old little boy. It turned out great, but I was not pleased with the lady that did it (I don’t remember her name). My child does not like to sit still, let alone be buckled into the seats, she kept stopping and just watching the TV instead of trying to get finished with his cut. Also when trying to explain what I wanted done, she wouldn’t even look at me while I was trying to explain. Everything other time we have been into this location the service was excellent and the stylists were great with my son, and getting done as quickly and efficiently as possible. The girl at the front desk however, we very sweet!

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The cashier who cashed my order was extremly rude and was very unhelpful. She wanted to answer no questions and when she did she would snap at me. The hairdressers are always amazing, but this exact cashier is always very rude towards me.

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Our wait time for a scheduled appointment was longer than the actual haircut

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I absolutely love the lady that cut my child’s hair she always does a great job but the girl at the front desk (Laini) probably should find a new job. She looked like she hated every minute of being there. And when I asked her if I could reload my prepaid card she said no and that she didn’t know how to do that and gave it back to me. So I couldn’t get the discounted rate because she just didn’t know how to do it. I would have been a little more understanding if she wasn’t so unbelievably rude about it. She didn’t even apologize. I was just blown away with her attitude.