Cookie Cutters-West Chester, OH (4935 reviews)

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We love coming here and we love our son’s stylist. However, the past 2 appointments we have arrived early/on time. Every time, she has had another client still in her chair 20-30 mins after our appointment time until we finally get seen. What is the point of making an appointment, be there on time, just to have to sit and wait for over 20 mins for a child’s haircut. We would love to continue coming here, but if it stays at this rate, there is no point in coming. And this last visit the salon was not busy at all, it was us and 2 other people in there.

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Tracie was very nice. The lady at the front desk left a lot to be desired. Was not at all friendly and couldn’t hardly hear her. She acted like she didn’t care about the guests that were there in the store. Could have definitely been more nicer to the guests.

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There was one stylist who was unmasked and coughing, looking like she wasn’t feeling well. I thought stylists were required to wear masks. We won’t be returning if they aren’t. Luckily, our stylist was wearing a mask and she agreed to cut both children’s hair. She was great. The other lady almost made me leave without getting either kid’s hair cut.

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The stylist was very nice! She did her best to help me entertain my son while getting his haircut and also let me put my daughter in a chair next to him so she could have fun too. However, the hospitality at the front desk left much to be desired. They seemed very displeased and honestly kind of snotty that I had mixed up our appointment dates. They acted as if I was causing the biggest inconvenience of their entire day. It was a very stressful time for me and my husband because we were walking into uncharted territory with getting our sons very first haircut. They could have been a tad more cordial and understanding of the frenzy I was in at the moment. But prices are fair and I would most likely recommend to friends. I just hope the attitude problem gets resolved.

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We typically get a great haircut here but this time my son's hair was choppy and cut way shorter than I wanted.

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I arrived 6 minutes late. When I checked in, the person in the front office, Bella, told me that I might not be seen because of the 5 minute policy. There was another mother behind me with her child-- they were white, unlike me. The front desk asked me to step aside and the family was late (later than me), she automatically told her that she will be seen, without making any eye contact with me. After the other family signed in, then she told me to answer the questions, she never gave me an explanation or looked at me directly. I think she was not very friendly to all, but I don't understand why I had to step aside and let her help the other family that arrived later than me to their appointment that was at the same time than me.