Cookie Cutters-West Chester, OH (4935 reviews)

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The haircut was on my 21 month old little boy. It turned out great, but I was not pleased with the lady that did it (I don’t remember her name). My child does not like to sit still, let alone be buckled into the seats, she kept stopping and just watching the TV instead of trying to get finished with his cut. Also when trying to explain what I wanted done, she wouldn’t even look at me while I was trying to explain. Everything other time we have been into this location the service was excellent and the stylists were great with my son, and getting done as quickly and efficiently as possible. The girl at the front desk however, we very sweet!

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The cashier who cashed my order was extremly rude and was very unhelpful. She wanted to answer no questions and when she did she would snap at me. The hairdressers are always amazing, but this exact cashier is always very rude towards me.

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Our wait time for a scheduled appointment was longer than the actual haircut

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I am usually happy with my experience. This round was a little different. I had trouble with a gift card that took awhile to resolve. There were 2 girls working reception that didn’t seem to care to help me other than to tell me to pay the amount shown. 1 of the receptionists was sitting on a stool with their feet up on the counter, which seems a little unsanitary in a salon environment. The other receptionist just sat there and stared when I asked her for help. They both definitely lacked any customer service skills. It took one of the stylists stepping in and taking over to get my matter resolved.

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I absolutely love the lady that cut my child’s hair she always does a great job but the girl at the front desk (Laini) probably should find a new job. She looked like she hated every minute of being there. And when I asked her if I could reload my prepaid card she said no and that she didn’t know how to do that and gave it back to me. So I couldn’t get the discounted rate because she just didn’t know how to do it. I would have been a little more understanding if she wasn’t so unbelievably rude about it. She didn’t even apologize. I was just blown away with her attitude.

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The cars are filthy. They need a good scrubbing