Cookie Cutters-West Chester, OH (4935 reviews)

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The receptionists were not very happy or polite upon check in, they should also be consistent with checking out and asking if clients are a loyalty rewards member. However, our stylist Alysha was wonderful and did so well with my special needs son’s haircut. We will definitely be returning to see Alysha for future haircuts.

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Don’t schedule people that are supposed to work, when you know they won’t show. 2/3 people that were scheduled to be there were no calls, and I was told this is normal. During this time, when you’re only taking appointments, you would think you would only hire people you know are going to show.

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Haircut was great. Ronda always does a great job. She is the only reason we go there. There was a new receptionist working there tonight who we had never seen before. Needless to say she was very odd & seemed very judgmental towards us. Even when we were cashing out she was not friendly & very short. We much prefer the other receptionist.

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I’ve been to cookie cutters 3 times including today. The last time I was there the hairdresser was sloppy and slow and I debated on not coming back. But my son loves the Spider-Man car and will sit still long enough to get his haircut. I’m glad I did! Misty was kind, professional, throughout and FAST! I’ve found our hairdresser for my son. The only “complaint“ I have was upon checking out, there were no balloons but the receptionist was kind enough to fill one for us when asked.

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Set up is little out dated need renovation Systems and reception is slow in check In and out Misty is awesome I go to her every Time

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We usually see Megan - she is wonderful with my kid and does a great job, always friendly, she is our preferred stylist. Still think $20+ for a 5 min haircut is too high. And now we're told they can no longer do a little hair braid/style for my daughter, it will now be an additional EIGHT dollars. That's more than 30% the cost of the very short haircut itself for a 30 second braid. My daughter loves getting a little braid or something at the end, doesn't matter what it is, and to learn that tiny gesture is now going to cost so much extra...it's a shame. The stylists are so nice, we've been coming for 5 years, it's a shame. I tip MORE because they are nice and do stuff like that for the kids.