Cookie Cutters-West Chester, OH (4935 reviews)

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I have come to Cookie Cutters for years. I used the online system to register both my kids for a 3 o'clock appointment. When my son's name was called, another woman said that her child was supposed to get their hair cut before mine. Apparently she signed up her kids up for 2:30, 3:00, and 3:30. They took her 3:00 early, and she claimed that she registered her third child for 3:00 also, but the girl at the register said that it clearly said 3:30. They took my son at 3:00, but they didn't take my daughter until 3:30 and took her daughter before mine. We ended up late to our 4:00 appointment elsewhere. You should either get your computer system fixed, or honor your times for appointments.

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Great haircut and we always love Jamie !

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Love his cut ! Thanks, Jamie!

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We normally love coming to cookie cutters because they're usually great with my toddlers. But tonight the woman who cut their hair was rude, impatient and rough with my children. To be fair, the hair cuts are not bad. But her personality definitely was.

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The person who cut my sons hair was not very professional. She did not greet us when we arrived and barely spoke to us at all. Instead of talking to my 4 year old about how to move his head and body she moved them for him. She would move him roughly and hardly spoke to him at all. Instead of asking him to look at the TV she would point at the TV and expect him to understand what she wanted. If he didn't understand she would roughly move him wherever she wanted. She did not ask me whether I liked his haircut or not. Only after she started to remove his poncho did I realize she was finished and speak up about things I needed changed. She at one point pulled my 4 year old by his ear to move his head over. My son has a communication disorder and does not understand her gestures. He needs to be spoke to like a person, not jerked around like an animal. She removed his mask without his or my consent in the middle of a pandemic. I was very displeased with our service and will not be returning in the future if things are going to be like this.

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We always have a great experience when we visit Cookie Cutters. Jamie is always so kind and does a fantastic job cutting my kids hair.