Cookie Cutters-West Chester, OH (4935 reviews)

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Great boys cut by Jamie!

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Megan did an amazing job fixing my sons hair. She is always very pleasant, professional and Patient. Thank you Megan!!!

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Jaime is the best we have ever dealt with.

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This was by far the worst experience I’ve had at this store & I’ve been coming several times in the last few years with my daughters. It was all because of the hair dresser, Misty G., who made the experience totally unprofessional. She kept yawning & looking off uninterested. Then, while she was cutting my daughter’s hair, she would stoop & watch the movie which is meant for the child to watch, not the hair stylist. And when I asked for layers in my daughter’s hair, she haphazardly picked up pieces & just chopped at them. And when we were done, she did not brush it or style it in a nice way which all the other 3 stylists I have worked with have done until I asked her to. I will be coming back but I will never work with her again.

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We did not have stylist we made appointment with which stinks but not the biggest issue. The stylist Misty was aggressive, held his head down with force and used clippers without permission. This ruined the experience for my child who already is sensitive to haircuts. He has sensory issues with his hair and the stylist was not responsive to his issue. Very frustrating and I am not ok with the level of physicality she had. We came to Cookie cutters in hopes it would be a better experience which it was the first time. Even my 10 year old daughter made the comment asking why she was so “forceful”

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Walking in at 5:10 knowing I had five minutes until my sons haircut, I was excited for him to get a nice cut. Then 5:30 rolls around before he gets called back into a chair, not by the person I requested on the app. A little frustrated at this point. Then going with the flow because we were running late, she was cutting his hair with the razors and he kept saying “ow” over and over, obviously it hurt. She never stopped to see what was hurting. Continuing the haircut, she kept making his sit up straight, seemed frustrated with him. Held her hand down on top of his head so he would stop moving. And last I checked, this was a CHILDS haircutting place where they can move freely and the hairdresser would accommodate them. She however, didn’t do so. She continued being so rough with him, didn’t wipe off the hair on his neck or face. We left covered in hair. All to end up paying $16.95 for a crappy haircut that was butchered and just awful.