Cookie Cutters-West Chester, OH (4935 reviews)

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Felicty loved getting her haircut! Misty does such an amazing job. Felicity says her hair is pretty, and I love it! Thank you Misty for doing an amazing job.

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LOng wait times even with appointments, and the floors and furniture was very unclean . The chairs where kids sit for their haircuts are very unclean.

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I’m really unhappy with her cut. I asked for an inch off and she cut so much off she had to shave some. The back of Jillian’s head looks like a boy with a stacked haircut. Completely not what I asked for, very disappointed. I don’t know that we’ll come back. It’s going to take a long time to grow back in and look like a girl again.

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The stylist and kids environment were great. However the front desk was poorly managed. I waited over 20 minutes to pay with only 2 people in front of me. When I got to the front of the line, I was told the credit card machine was down and I needed to leave to go get cash. When I came back, I waited around 10 more minutes for the front desk to acknowledge me so I could pay. The front desk worker was busy answering calls, talking to stylists and trying to determine which stylist was responsible for which client. Maybe they were short staffed today, but it just seemed very disorganized and chaotic.

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I called at around 1:45 to see if there are any appointments for today and they told me there is either a 2 or 2:45 I took the 2:45 appointment. I arrived at 2:30, a whole 15 minutes early. There was a man in front of me signing in and an employee asked him if he took an appointment and he said no. After I signed in a mom came in the store with her son and signed in. At 2:46 they called on the man and his son. I was shocked that he has priority although I am the one with the appointment and it was MY appointment time and I arrived 15 minutes early! Furthermore, my son needed to use the restroom and someone was inside. We waited for like 10 minutes, everyone saw us waiting. Even one of the employees talked to me and told me that she saw someone go in, so I just needed to wait. My son went into the restroom for literally 3 minutes and when I got out I was shocked to discover that the mom that came AFTER me is having their turn! Only when I waited in line to discuss this issue did they finally call on us....at 3:10! I am extremely upset and disappointment in this company.I felt as if I was being avoided, and that is not how a customer should feel. I am not sure if it is because they couldn't read or pronounce my son's name so they were avoiding my turn, but I hope not because that is straight up discrimination. If you can't respect the fact that I made sure I called to take an appointment then I shouldn't respect you as a company. If you will always choose the customer on first come first serve basis then you shouldn't have an appointment system in the first place and in both cases I should have gone first. So choose your system and RESPECT it.

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Jamie is always great. The kids love to go see her.