Cookie Cutters-West Chester, OH (4935 reviews)

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Last time we had a great experience and Jamie was amazing. This time will Be our last. Appt started almost 15-20 late. There were only two people working - have no idea what her name was - long blonde hair, thicker woman. She was nice enough, but did a horrible job with the back and sides of my child’s hair. It’s so uneven where she used clippers - there are some pieces that are still long throughout his head, the top is uneven as well. She completely rushed through this and my child has pictures tomorrow. We will not be back. It’s just a cut to you- not so much for the parent.

Comment

Unfortunately our normal person who gives our son haircuts was not available. We chose to go with Tracy, as her description stated she had 10+ years of experience cutting hair. Unfortunately, it was not a great experience. Our son has a very hard time with haircuts, and she was not patient, and it was clear that she was easily annoyed with his behavior and wasn't as tolerable as Megan. We will not be using Tracy again, and will definitely be going back to Megan next time.

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SUMMER WAS OUR BARBER, SHE WAS AMAZING. SHE DID A GREAT JOB. ON THE OTHER HAND, I WAS UPSET WITH THE RECEPTIONIST, I USUALLY BRING MY SON TO GET HIS HAIR CUT AND BRING SOME COINS TO GET HIM SOME CANDY FROM THE QUATER MACHINE. UNFORTUNATLY I FORGET THE CASH AT THE HOUSE, SO I ASKED HER TO GIVE ME $1 WORTH OF QUARTER THEN TAKE IT OUT OF MY CARD BUT SHE REFUSED. WE BRING OUR KIDS THERE TO MAKE THEM HAPPY AND I WAS UPSET SINCE HE WAS CRYING. I DON'T WANT TO TEACH PEOPLE LESSONS BUT IF IT WAS ME AND SOMEBODY ASKED ME FOR A QUARTER FOR HIS SON I WOULD GIVE THEM MORE. SO YOU GUYS EITHER HAVE TO HAVE A CASH BACK OPTION OR JUST TAKE THAT MACHINE AWAY! SORRY FOR THE LONG REVIEW

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Hair stylist was a bit rough with our child because she wasn’t very tall and kept forcing him to sit back. Just felt as though it could have been a bit less rough on our child.

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Somewhat disappointed because the last 2 cuts we have scheduled specifically with Trisha and she has "no showed" both times without any heads-up. You have other talented stylists, but Trisha has connected with my son and always does a great job cutting his hair. It would be nice to at least have a heads up that she won't be there when we specifically scheduled with her through the app.

Comment

Misty was Lainey's stylist and she seemed burnt out. She sat Lainey down on a chair covered in hair from the previous clients and barely spoke to us. She hadn't even bothered to sweep any hair. She cut her hair in under 5 minutes and the cut was just ok. She did not offer my daughter a braid or clip and thats the whole reason we go to Cookie Cutters. Once Misty was finished with my daughter she was heard complaing loudly about random things. She has an overall unpleasant attitude for working with children. I have seen her behave this way over the past 18 months that my kids have been recieving haircuts here. Luckily, Sam, the stylist that was doing my younger daughters hair, also gave Lainey a clip and braid when she was finished with Winnie. Sam is amazing and next time I want both my daughters to see her.