Cookie Cutters-West Chester, OH (4935 reviews)

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The lady that cut my son's hair was nice, however he left out with tons of hair on him. She said there's a lint roller up front. Wow so much hair all over the place. This location is very dated... Needs a remodel. The lady that checked us in wasn't friendly. My first time was I'd rate a 4 hopefully next time it may be different.

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Today's hairstylist was not good. She was complaining about kid moving and didn't interact with kid nor cared. It's a kid salon and she needs have empathy towards kids. Didn't talk nicely with adults too.

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The lady that cut my sons hair was rushing because they were busy. She did not take off as much as I requested. She knocked my sons ear and he ended up screaming for most of the cut. I don't think I'll be back

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Very understaffed

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We normally take our 4 year old son in to see Jamie, but she was not working this week and my son needed a haircut before school picture day this week. I booked an appointment with Ashley and my husband took him in this morning for his haircut. When they got home, he was very disappointed. He said Ronda cut his hair and was making unintentional degrading comments about our son during his haircut. Our son just happens to have Down Syndrome, but Ronda felt it necessary to tell my husband that it was a blessing he wasn't aware of what was going on around him because it keeps him comfortable and easy going while he gets his hair cut. She also said....Miracles happen. He may just talk one day! While she may not have meant these to be hurtful comments, my son is very intelligent despite being non-verbal and knows over 300 signs in ASL. She also talked to him like a baby the whole time. I'm sure she didn't mean to condescend to a 4 year old, or to imply anything negative about his being different - and perhaps this is more of a generational thing - but it was disheartening nonetheless. We'll be coming back, but will make sure we stick with Jamie in the future.

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First time coming home with the worst haircut on my 6 year old. She has curly hair, I asked for an inch off total and she got a couple inches taken off of 1/2 her hair and then the rest underneath is longer. Like I said it’s curly so it’s sticking out on the short layers and looks uneven. I will make sure to request jamie on her available day, she has never messed her hair up.