Cookie Cutters-West Chester, OH (4935 reviews)

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My son got his hair cut and wanted a small fohawk. The lady cut his hair and put gel in it. I had my 10 month old so I was slightly distract. Got home took a bath. Once the gel was out of his hair I noticed how hacked up his hair was. The front was so uneven. The back had 4 spot's that she completely missed to cut. I had to recut his hair. Very disappointed. Will probably never come back.

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We had an appointment around 7:00pm close to closing time. I don’t know if they were tired or what but treated us real bad very serious faces zero smiles I would never go back or take my kids there anymore. She was mean to my 2 year old boy because he was crying.

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Walking in at 5:10 knowing I had five minutes until my sons haircut, I was excited for him to get a nice cut. Then 5:30 rolls around before he gets called back into a chair, not by the person I requested on the app. A little frustrated at this point. Then going with the flow because we were running late, she was cutting his hair with the razors and he kept saying “ow” over and over, obviously it hurt. She never stopped to see what was hurting. Continuing the haircut, she kept making his sit up straight, seemed frustrated with him. Held her hand down on top of his head so he would stop moving. And last I checked, this was a CHILDS haircutting place where they can move freely and the hairdresser would accommodate them. She however, didn’t do so. She continued being so rough with him, didn’t wipe off the hair on his neck or face. We left covered in hair. All to end up paying $16.95 for a crappy haircut that was butchered and just awful.

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The person who cut my sons hair was not very professional. She did not greet us when we arrived and barely spoke to us at all. Instead of talking to my 4 year old about how to move his head and body she moved them for him. She would move him roughly and hardly spoke to him at all. Instead of asking him to look at the TV she would point at the TV and expect him to understand what she wanted. If he didn't understand she would roughly move him wherever she wanted. She did not ask me whether I liked his haircut or not. Only after she started to remove his poncho did I realize she was finished and speak up about things I needed changed. She at one point pulled my 4 year old by his ear to move his head over. My son has a communication disorder and does not understand her gestures. He needs to be spoke to like a person, not jerked around like an animal. She removed his mask without his or my consent in the middle of a pandemic. I was very displeased with our service and will not be returning in the future if things are going to be like this.

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I booked an appointment with Alysha to cit my son’s hair, when I arrived the lady at the counter wasn’t friendly at all I believe her name is Teresa, and said cause you arrived early you will have to wait which was not a problem to wait 15 min after coming to your store in a very heavy rain and thunderstorm. After waiting and for no reason she put my son with another person I believe her name is Misty which I didn’t wanna make a big deal I thought maybe Alysha was overbooked or something, basically my son’s hair got messed up, too short, doesn’t have a style. Not only that she was watching the kids show more than concentrating with cutting his hair. I asked to see Alysha and she tried to fix his hair up but wasn’t possible cause the hair was too short from everywhere. When i asked teresa to look at the notes on my son’s account to explain to Misty how my son like his hair cut, she responded in a very unfriendly way that there is no notes on the system which is not true. After that I asked Teresa why am i not getting the points on the app every time i scan it? Again she answered in some how rude way saying I don’t know, we have nothing to do with it! I told her who can then? She said I don’t know maybe corporate or send an email to the owner! Her attitude made feel that she was forced to work that day! Or something was wrong with her. Finally Alysha tried to help by calming down and offered a 5$ discount which I appreciate it but my overall experience was not good at all. I will still come back for Alysha but i hope they don’t change that like what happened the last visit.

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Never again we lol go there