Cookie Cutters-Scottsdale 101, AZ (2978 reviews)

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Booked an appointment 5 days in advance. Showed up a few minutes early. Two stylists were there and working with clients. The stylist I was booked with completed her clients and started cleaning up a few minutes past our appointment time. In walks another client who said she was booked with that stylist as well, for an appointment after ours. That stylist walks over and takes this other client before her appoinment time, leaving me waiting well after our appointment. I speak to the lady at the desk and she points to the second stylist and says that one is almost done, I reiterated I had an appointment with the stylist who just took another client and she just shrugged. The second stylist took another 20 minutes to finish. By the time my son got in the chair, the stylist I actually had an appointment with was nearly done with the other child. It was very unprofessional, and definitely not a mix up because they could have easily corrected the moment I said something because I had been waiting for 20 mins already & she hadn't even sat the other kid down. Taking an hour on a slow day to get an over-priced mediocre haircut because they don't honor appointments is ridiculous.

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Normally have a great experience; however today the girl who checked us in was extremely rude and is making me consider finding another location to take me kids to. The customer service was the worst experience I’ve ever had here.

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Cheap quick haircut. No attention to detail. The stylist barely even looked at inspo picture and got it wrong! For my daughter they were moving her head all over and just not accommodating to children.. she made my toddler stand the entire time. IN THE CHAIR. Not just a safety concern but horrible customer service.

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I have been taking my kid to this salon for 2 years. We generally have had good experience, but this time the experience was awful. Hairdresser needed play-by-play instructions on what to do with hair while all other hair dressers asked about styling and then cut accordingly. She took a long time cutting and kept insisting that my toddler ‘sit still and look straight ahead’ all the time. Also told me “that’s not how we do things” when I hesitated to provide hair cutting instructions. I will probably go to the same salon next time but will definitely make sure that we do not end up with the same hairdresser.

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Hairstylists need to be more prepared to service children with special needs (ex: unable to follow directions “put head down” or unable to communicate verbally.)

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Went today for my son’s second haircut accompanied by a mommy haircut. Second time going to Cookie Cutters but first time going to this location. From the moment we walked in everything was very clean and neat, we were greeted once we walked in through the doors for our appointments. I had asked for my tips to be cut, we settled on an inch coming off and I asked for something in the front to help my postpartum baby hairs blend in a little. Asked for the top of my son’s hair to be cut and the sides to be shortened with clippers. When we first went to Cookie Cutters and my son (who just turned 1) had cried, they asked if I wanted to sit with him to make it easier for him. This time they didn’t, however I figured it was because I was getting my haircut at the same time. But my husband was there and he wasn’t given the option, I really should’ve asked, but the stylist said “It’ll be fast”. When she was finished she had asked how his hair looked, from my seat everything looked fine. The stylist that did my hair cut the inch off but didn’t touch the front, again I didn’t say anything because by that point I just wanted to leave before my son became hangry and turned into the hulk. When it was time to pay I asked if it was the family day since that is the main reason we came in this specific day (Tuesday), and the price didn’t seem to reflect it. She said “oh let me check” and asked the other stylist. She confirmed it was but it just seems like they should all know when their specials are. But again, no harm done; we went today for the deal and because we wanted to trim my son’s hair for our family photo shoot in two days. As soon as we got home, I had notice that the front of my hair was longer than the back; whatever, no biggie but definitely not worth a $40+ price tag. I could’ve done that myself however and my OCD would’ve ensured it was all even. I then decided to inspect my son’s hair up close… and boy she was quick for a reason. Above his right ear she used the clippers to cut the hair as expected, but left a triangle. The other side looks a little more even. The back is NOT even at all; and the front looks fine if it’s combed over to the side, but if it isn’t it’s completely uneven. The first time was a great experience, took their time. This time, we were in at 9 and on the road by 9:27. My son was not fussing and moving around like crazy; he simply was crying while holding the fidget toy the stylist handed him so it’s not like it can be blamed on him being uncooperative. Very disappointed, especially since the first time was such a great experience for him, but I guess it all depends on the location. Would definitely NEVER recommend an adult come get a haircut here. If we ever decide to return for my son, we will make sure we go to the Norterra location.