Cookie Cutters-Scottsdale 101, AZ (2911 reviews)

Comment

Would like the salon to space out appointments because of the current covid health hazard situation. There were atleast 3-4 families waiting at any given time with atleast 4-5 kids along with parents crowding the salon which is very unethical considering how many young children are not vaccinated and are so vulnerable to this disease.

Comment

Requested longer in front and still cut short so was not happy with the result of haircut.

Comment

Excellent with special needs child!

Comment

We needed to find a new salon for our children after we left the prior location we'd been using for nearly three years due to a lot of changes and staff turn over. Cookie cutters was very clean ,appeared to have newer equipment and updated features compared to the salon we'd previously used. I appreciated that the environment was calm, organized and the children seemed relaxed. We were treated well during our visit, our children were used to a different set up and I felt the staff was considerate and accommodating the most possible they could be. I'd read a tremendous amount of online reviews in reference to this salon, many spoke highly of a certain stylist (Ely) so we chose her and I'm happy with my children's cuts as well as her interactions with them. She was precise and patient. I rate professional advice a little on the lower scale, while there I overhead the front desk ask the gal cutting my child's hair if another family could return tomorrow after completing treatment today. I can only assume this means lice, left me feeling quite uneasy as Im assuming that family was sent away int he recent day or two for having lice and there is no way one treatment effiecently deals with this matter. I wasn't sure what an appropriate tip would be, I inquired at the front desk during check out w/ the cashier and was suggested a $20-$25 tip "for this area" - almost two whole more hair cuts!! It took me by surprise, between my two children only two inches were cut and the bill was already $50- not including the cost of shampoos, etc. purchased. Value for money left a lot to be desired, though I recognize we pay more for the experience and I'd pay the money for a person qualified and experienced in cutting children's hair as well as providing them w/ a fun environment. Still though, $50 later for two inches of hair cut is steep. I would recommend to family and friends.

Comment

This location is always clean, and staff is friendly. However, I think $20 for a child's haircut is expensive, so I only go when I have a coupon. The lady not cutting hair was vacuuming while we were there, which I thought disrupted the tv watching of the kids.