Cookie Cutters-Scottsdale 101, AZ (2892 reviews)

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went to 7000 Mayo Blvd. Whoa, a LOT of stores in there. Drove around for 10min, couldn’t find the place, finally had to call them for directions. Maybe consider directions be made a little clearer.

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I think all the team should wear a mask due to Covid and since they are working for kids. I think is important.

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We have been customers that were very satisfied with our experience on 2 other visits, however, this time was not good to say the least. They were over 40 minutes behind, and when I checked in there was no warning that they were behind. In fact, I was told I would be next because the people before me were late and that meant they would take me next. However, there was a dramatic family event happening in the parking lot between two mothers that further delayed their process. Instead of asking them to reschedule or wait they took them ahead of me. Then the people who were late showed up and they also took them in front of my son. Meanwhile I am trying to entertain a 2 year old while we are waiting. No one ever said we are behind or would you like to reschedule but instead kept telling me I was next. Then 40 mins after our appointment time the haircut starts. She is in such a hurry she totally misses my sons hard part on the side. So now he has two parts very close together. And she kept dropping the hair in his face, eyes, and mask. He kept trying to wipe his eyes and was moving around and she just kept doing it. He is very good for his haircuts and sits very still normally. No apologizes for the wait or the terrible haircut. We will not be back.