Cookie Cutters-Scottsdale 101, AZ (2933 reviews)

Comment

We've previously received quality haircuts for our son here. However the past couple of cuts have been disappointing. Today's cut was more of the same disappointment. We were clear that we just wanted the sides and back cleaned up however she took a lot off the top- ignoring the image we showed her as an example. I think perhaps my 7 year old has now outgrown the kind of cuts offered here.

Comment

We were charged for a missed appointment even though the circumstances were that my child was very very sick, and we were in a crisis. At the appointment after he was better the woman was extremely rude, berating my nanny about how we should have known better to cancel.., I’m sorry ma’am but my son had a very high fever and was in the emergency room. We had been loyal customers for two years but now will Never come back.

Comment

We went in for a walk in midday and with no other kids, 2 stylist and a front desk attendant were turned away. Against our better judgement, we setup an appt 2 days later. We went in for a 30 second haircut with scissors that barely looks like he got a haircut. We will not be coming back and would rather do it ourselves than the experience. We will not be recommending anyone.

Comment

Had a pretty bad experience with Carly today. She did not listen to what I said. I told her we don't style his hair and she said we "need to for short hair." I said we just leave it laying down. She proceeded to cut his hair while it is swooped to the side. He sat very still and listed to her as she cut. She asked my thoughts and I straightened his hair to how it normally rests (with her trying to swoop it back immediately) and requested she straightened his bangs because they were severely uneven. She only used texture scissors to do this. I also asked her to cut a jagged piece to the side and she argued with me before cutting it. I got tired of asking her to just straighten it all out and left it. It is still uneven and now with using the texturing scissors to "even it" instead of real scissors, there is a weird spacing at the bottom of his bangs then a harsh line where it gets more dense. It is absolutely terrible. I explained we do not use product because he has sensitive skin and she proceeded to immediately ask if I want gel. I felt as though she didn't listen to a single thing I said and instead was very arrogant about how it should be. This is our 4th time here and never had any issue with them cutting his hair straight as requested. I cannot express how upset I am due to not having time to grow it out before his birthday in 3 weeks but I will do my best to straighten it out before his party.

Comment

Hayley, who cut my daughter’s hair was a very sweet person but not a good stylist. I asked for her to take about 3 inches off the length, which she did and it was ok. Then I asked her to trim her bangs so they were just above her eyebrows. Her bangs are in the middle of her forehead now and crooked. I did not want her to fix it because then they would be way too short all over. There is a very slim chance I would return or refer. Again, she was a very nice person but not a good stylist-she didn’t seem to know what she was doing. I mentioned that the bangs were shorter than what I asked for and she just said she would make a note to go longer in the future. A note doesn’t help that she did not listen to begin with. I was more upset than what I let on because my 2 year old was listening. The place is super cute and my daughter enjoyed picking out her own seat and watching her favorite show. They handed her a ballon & a sucker on our way out and she felt so special.