Cookie Cutters-Scottsdale 101, AZ (2892 reviews)

Comment

Ely is always so professional, kind and talented with my sons haircut. She’s the best!

Comment

Elly has cut my older daughter's hair and now my son's and she did such a great job on both. Silas is in love with his new haircut and while he chatted her ear off the whole time, she made him feel so special by engaging with him. He can be very shy but she is so sweet and made him feel so comfortable that he had a great time. His hair is very straight, so you can tell she did an excellent job cutting his hair perfectly.

Comment

Ellie always does a great job! We've been going there for probably two and a half years now with both kids. They always look forward to their appointments and they never have had a fear of getting their hair cut because Cookie Cutters makes it so fun, including a lollipop, a balloon and a little play structure! There was a new stylist there today also, who was super nice. The owner has been very helpful as well. Definitely get there a little early because the appointments are short and they run a tight schedule!

Comment

I had made a mistake on my appointment date, but they were willing to fit me in! This was greatly appreciated!

Comment

Maria was great!

Comment

When I initially booked the appointment for my 1 year old I booked him for a bang trim. When we got to the Scottsdale location I had Carly as my hair stylist. She asked me what I wanted and I told her I wanted his bangs trimmed. She took one small piece of his bangs and cut maybe an inch off straight and said, she was done and that’s a bang trim. I told her I could have done that myself at home and he probably needs more of a haircut Vs a bang trim. I asked for her advice and she very rudely said I don’t know what you want but you booked a bang trim and I don’t have time to give him a haircut. Keep in mind she spent less than 2 minutes with us. I got out of her chair with my son and another hair stylist Lina who had just finished cutting my daughters hair (she did a great job) asked me if everything was okay because she could hear how Carly was talking to me. I told her no, I am not happy with the level of service and how I was treated. Lina jumped in and said she would be happy to cut his hair for me and took him right away. She did a wonderful job making great recommendations on how to cut his hair. Carly then came over and said in a very rude way, I don’t know why you walked away from my chair (this was after Lina was cutting his hair) I told her, you said you couldn’t help me and you clearly didn’t want to help me) she stormed off and I was shocked at how she continued to treat me and my family. Lina seemed very uncomfortable as well with the situation. There might be a bigger problem with Carly in that salon in general. Lina ended up providing amazing service and I was really happy with how she cut my sons hair. If it wasn’t for her, I would have left upset and would have never considered coming back or recommending anyone to being there kids. I will recommend Lina to anyone. She was amazing.