Cookie Cutters-Scottsdale 101, AZ (2892 reviews)

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The person who cut my daughters hair was not friendly and did not do a good job at cutting her bangs. She left them super choppy

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This visit was my second time going there with my son. We had previously had a great experience there until today. Juana was the hairstylist assigned to us this time which she treated my one year old son unprofessional and can see her frustration towards him. She didn’t have any patience from the second she started the haircut by throwing her arms down continuously in a manner which I can see and feel her frustration to the point she would roll her neck to tell me he keeps moving. When I brought up my concern to her attention I asked her to have someone else cut his hair because he didn’t need to be treated that way, she still had a careless attitude, and a bit aggressive like she didn’t like that I spoke up. It was unacceptable especially being in a children's environment. I started taking my son there due to the fact it was specialized for kids and had good reviews but after today it changed my perspective on that location of Cookie Cutters. Overall I’m glad someone else stepped in to takeover her assignment which the young lady did an amazing job. I didn’t catch her name.

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Always have to wait even though u put on email People late 5 min are canceled then why Weber time we come estimate wait 15 min Then stylist constantly on phone Hair cuts this visit were not good. Not sure I’ll be back This is my 5 visit

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Always have to wait even though u put on email People late 5 min are canceled then why Weber time we come estimate wait 15 min Then stylist constantly on phone Hair cuts this visit were not good. Not sure I’ll be back This is my 5 visit

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My children’s haircut were with Ely and Lauren. I felt that Ely rushed through the haircut and didn’t focus on details and was just interested in getting to the next customer that was waiting. She used clippers even though I prefer scissors. Lauren did cut my child’s hair without using the clippers which I appreciated. However, Lauren didn’t know how to style his hair properly where the cowlicks were and the hair was sticking up in those areas. I had never noticed my son having unruly hair in these spots until today. Also, Lauren did a sloppy job in shaping the at the back and behind his ears. I had to request multiple times to please cut more evenly and straight. Ely also didn’t put the time needed to obtain precision and neatness.

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Our appointment was at 9am and we got there a little before. The two ladies there seemed extremely bothered by this. I let them know it was no rush and that we had just got there a little early. My son was not a fan of the hair cut but to make it even worse during this was how frustrated his stylist was getting towards him. I had a great experience with the stylist I had before but this was the WORST and I won’t be back. Yes my son was not enjoying the cut and making it hard but there was no effort to try and make him or myself comfortable during a stressful situation aside from letting us know how inconvenience she was. My son is two years old. I was charged 40.00 for hardly a cut. Your site says you understand it is difficult for young kids and you try to make them feel comfortable. Not the case. Will never be back.