Cookie Cutters-Scottsdale 101, AZ (2896 reviews)

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Lauren is the best stylist, Hersch loves getting his haircut with her!

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I always have a great experience here! It is so easy to book an appointment online or on the app. The stylists are always so friendly and helpful and great with the kids. They are great with quick clean up and sanitation in between clients!

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It is always fun to get my daughter's haircut at Cookie Cutter. Everyone is so friendly !

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We have been customers that were very satisfied with our experience on 2 other visits, however, this time was not good to say the least. They were over 40 minutes behind, and when I checked in there was no warning that they were behind. In fact, I was told I would be next because the people before me were late and that meant they would take me next. However, there was a dramatic family event happening in the parking lot between two mothers that further delayed their process. Instead of asking them to reschedule or wait they took them ahead of me. Then the people who were late showed up and they also took them in front of my son. Meanwhile I am trying to entertain a 2 year old while we are waiting. No one ever said we are behind or would you like to reschedule but instead kept telling me I was next. Then 40 mins after our appointment time the haircut starts. She is in such a hurry she totally misses my sons hard part on the side. So now he has two parts very close together. And she kept dropping the hair in his face, eyes, and mask. He kept trying to wipe his eyes and was moving around and she just kept doing it. He is very good for his haircuts and sits very still normally. No apologizes for the wait or the terrible haircut. We will not be back.

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It feels like these people don’t understand special needs. No covid protocols, they just pretend on the phone. They don’t look professional either. Fake Nails that are over two inches long.. lol don’t poke a kid.

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My son had long curly hair, I asked for a small trim, mostly his bangs. Most of his hair were cut off and all his curls. Very unhappy with the end result, his curls will probably never grow back now.