Cookie Cutters-Sunset Valley, TX (694 reviews)

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My son had his first haircut recently. I was disappointed to see there was not an appropriate chair for a baby under a year old. I believe there was only one booster/baby seat available and someone was already using it. If you see on your schedule that a baby is going to get a haircut, then you should make sure you have available chairs for a baby. Otherwise, book the baby at a different time if the seat is taken. Our baby was wobbly the entire time and obviously he didn't feel secure in his seat. He was moving way too much which terrified me as the hairdresser was cutting my son's hair. Overall, I was very disappointed with our experience. I will probably not be coming back.

Comment

We had an 11:00 appointment for our son. Because of the construction in the parking lot we had to circle in the parking lot and because our child is only 7 months old it took a couple of minutes to get out of the car and into the salon. We walked in at 11:03 and waited in the line at the counter. When we got up to the front we were told that there was a 5 minute late policy. “What time is it?” I asked. The girl at the register told me it was 11:06. When I asked if she was seriously going to cancel our appointment for the sake of 1 minute even though half of our 6 minute tardiness was due to the line, she told me that if we wanted she could get us in at 11:45. Unbelievable. After some arguing with my husband, she finally agreed to let us keep our appointment, but we felt like the whole experience was pretty negative. However, the woman that cut my son’s hair was fantastic! I can’t say enough good things about how professional she was and how well she treated my son. His haircut looks great and she really saved our experience! It’s too bad that the counter experience was so bad. We drove 20 minutes to come here, but probably won’t be back because of the initial hassle.

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Sadly, our Regular Stylist Irene wasn’t available; therefore we had to go with a different stylist & our experience wasn’t too pleasant. Irene is very patient and warming dealing with my son with special needs.

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Really disappointed that we had an appointment made and they ran 15 minutes behind. I know things happen and kids are unpredictable and it’s most important kids are safe and happy. However, it is poor business form to not even acknowledge or apologize or explain the amount of extra time we have to wait.